List of FAQ'S related to Refund, Return, Cancellation & Shipping

The item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up.

For few products, Samale Sales may schedule a technician visit to your location. On the basis of the technician’s evaluation report, we will provide resolution.

You can get warranty for your product even without a warranty card. Please use the invoice which will serve as your warranty claim at any authorized service center of the brand.

You can claim the warranty for your product by using the invoice at any authorized service center of the brand.

Yes. You can sell on Samale Sales. Apply for it in Become a seller section.

You could see different prices for the same product, as it could be listed by many Sellers.

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays. Estimated delivery time depends on the following factors:

– The seller offering the product
– Product’s availability with the seller
– The destination to which you want the order shipped to and location of the seller

You can check the expected delivery date of your order(s) on the ‘My Orders’ section of your account on our website, app, or mobile site.

To place an order, please follow these steps:

1. Select the product you’d like to buy.
2. Add products to your cart or just hit ‘Buy Now’
3. Choose or ‘Add delivery address’. Use a preferred payment mode and confirm the order

You can see the respective seller’s Returns policy on the product page.

The courier service will contact you for delivery of your order. Please check your SMS for more details.

As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

On the rare occasion that your order is delayed, please check your email

?Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.

You can now track the status of your return easily right from your account or mobile app. Just visit the ‘My Orders’ page to see its status along with the date of pick-up and status of your refund if applicable.

For your ‘Cash on Delivery order, you will receive the refund in the form of NEFT in your bank account. Please update your bank account details after you choose this option.

Replacement Guarantee depends on the product category and the seller given in the product description. Products are eligible for replacement if they are Damaged, Defective or Not as Described.

Here’s how you can raise a return request in a few simple steps:

1. Create a ‘Return Request’
– Login to your account.
– Go to My Orders
– Choose the item you wish to return or exchange
– Fill in the details
– Choose Request Return

2. Pickup arranged
Once the return has been approved, the originally delivered item will be picked up with all accessories and packing material.

3. Replacement initiated
In most cases, the replacement item is delivered to you at the time of pick-up. In all other cases, the replacement/refund is initiated after the originally delivered item is picked up.

Look at the product description page to know the Returns Policy period applicable for different categories.

To return/exchange your order, follow these simple steps:

1. Go to My Orders

2. Choose the item you wish to return or exchange

3. Fill in the details

4. Choose Request Return

To add a new delivery address, follow these simple steps.

1. Log into your account
2. Go to My Account › Settings › Addresses
3. Add details of your new address
4. Choose ‘Save Changes’

All products are returnable on our Samale Sales. You can return anything within the given period of time.

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