• Returns / Refund / Replacement Policy:

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you.

All products listed under a particular category may not have the same returns policy. 

For all products, the returns/replacement policy provided on the product page shall prevail over thegeneral returns policy.

Do refer the respective item's applicable return/replacement policy on the product page

for any exceptions to this returns policy and the table below

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Category Wise Policies:

Category

Policy

Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc..

7 days Return, Refund or Replacement

Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items)

7 days Return, Refund or Replacement

Lifestyle: Watch, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs), etc...

7 days Return, Refund or Replacement

Lifestyle: T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc...

7 days Return, Refund or Replacement

Stationery

Same Day Return / Refund / Replacement Policy

Medicine (Allopathy & Homeopathy)

2 days Refund

Home: Home Improvement Tools, Household Items, Home décor, Furnishing

7 days Refund or Replacement

Books (All books)Sports Equipments (Racquet, ball, support, gloves, bags etc.) Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.)Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.)

7 days Replacement only

Free replacement will be provided within 7 days

if the product is delivered in defective/damaged condition or different from
the ordered item.Please keep the product intact,
with original accessories, user manual and warranty cards in the original
packaging at the time of returning the product.

Toys (Remote controlled toys, Learning toys, Stuffed toys etc.)Stationary (Pens, Diary notebooks, Calculators etc.)Musical Instruments (Microphones & Accessories, Guitars, Violins etc.)

10 days Replacement only

Free replacement will be provided within 10 days
if the product is delivered in defective/damaged condition or different from the ordered item.Please keep the product intact, with original accessories,
user manual and warranty cards in the original packaging at the time of
returning the product.Non-Returnable - All Wind Instruments (Harmonicas,
Flutes etc.) This item is non-returnable due to hygiene and personal wellness.
n case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement.

All Mobiles (except Apple & Google phones),Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL& Infinity, Epson, HP, Dell, Canon, MI Products (Tablets,Laptops, Smart Watches)All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser)Furniture - Hammock Swing & Stool

7 days Replacement only

In order to help you resolve issues with your product,
we may troubleshoot your product either through online tools, over the phone,
and/or through an in-person technical visit.If a defect is determined within the
Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any
subsequent issues.In any case, only one replacement shall be provided.

Mobile – Apple & Google phonesElectronics - Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon & MI Products (Tablets,Laptops, Smart Watches)

7 days Replacement only

Furniture, Large appliances Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only

10 days Replacement only

For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel.In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.In any case, only one replacement shall be provided.

Grocery

Same Day Return / Refund / Replacement

No Returns categories

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.

 

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category

Conditions

Correct Product

IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.

Complete Product

All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.

Unused Product

The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.

Undamaged Product

The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.

Undamaged Packaging

The product’s original packaging/ box should be undamaged.

 

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

Part 3 - General Rules for a successful Return:

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
  3. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
  4. For products where installation is provided by Flipkart's service partners, do not open the product packaging by yourself. Flipkart authorised personnel shall help in unboxing and installation of the product.
  5. For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
  • Cancellation Policy

You can cancel your order any time before it get shipped by us. Once order delivered you can Return or replace the item as per our categories of products mention in Return & Refund policies. 100% Amount will be refunded to you if prepaid order get cancelled if any. 

For any other query feel free to contact us on

samalesales@gmail.com

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